it support

Find out some common IT related issues that business face.

IT infrastructure is very crucial to any business for the processing of its operations. It also has the power to propel business growth when applied efficiently. But many companies find it hard to keep their IT system in place. Any IT service company will walk you through the problems that businesses, particularly small ones face.

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Integration Issues

Newt technologies are evolving every day. Most of these newly innovated technologies are not compatible with new systems. It can cause the application on work improperly. To minimize this issue, do thorough planning before you implement any new technology.

Root Causes Aren’t Uncovered or Addressed

IT support companies providing managed services Virginia Beach know how to tackle an IT problem ones detected. Upon analyzing, they might find a more significant risk erupted in the system unknowingly. Solving the root of the cause is the best bet to do way with the faults.

Security Risks   

With technological advancement at the disposal of hackers and cyber criminals as well, they are becoming more complex and sophisticated. Data loss for any business can prove to be deadly to the companies. IT support companies provide cost-effective measures to small companies to keep their data protected and safe.

Lack of Strategic IT Planning

Often time it happens that IT and business leader are detached. Leaders overlook the importance of IT while working towards achieving the more significant business goals. It leads to miscommunication. No organization can reach towards its goals if there IT support and the business goal is aligned.

For instance, if you strategize to grow meaningfully in the next five years and IT was in the loop, the infrastructure applied for current tasks may be changed so it can accompany the long-term growth.

Insufficient power protection

It is a fact that a small power outage, spike or surge can affect electronic components and result in its data loss. It can turn out to be costly for businesses if necessary steps are not taken. Start off by ensuring sufficient power protection for your business operations. IT managed services provided by IT Service Company can be deeply helpful when deciding whether your backup battery plans need to be replaced.

Poor backup strategy

With a poor data backup strategy in place, there are high chances that you might lose your important data forever. It has been found that after a critical data loss, businesses were most likely to fail. Fortunately, there are preventive measures that you can take to prevent your data from looking. Work with IT professionals who provide managed services Virginia Beach. Test your backup plan before implementing it.

Insufficient IT Managed services

Maintaining a good relationship with an IT service provider is crucial for businesses to run smoothly. Technical problems stated above can be handled or prevented if you choose a technical support team with care. IT support companies may appear as tech savvy to an average computer user, however you need to ensure that these technical professionals can resolve your most complex IT problems.

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Three groundbreaking AI advances taking shape in 2018


For most, if not all IT consulting companies that constantly monitor the market, it is AI technology that scores the most points with its dynamic and powerful capabilities that work in any situation.

There has been a significant increase in adoption and investment by enterprises. This has been supported by a survey that found AI usage by enterprises almost doubled to62% this year compared to the same period last year which was at 38%.

Research group Forrester also predicted that an increase in investments was seen for AI that grew by around 300% compared to the last couple of years.

AI-powered technology has become the go-to indicator for growth trends and here are a few examples of the technology trendsetters that can be evaluated for adoption.

Virtual Agents and Chatbots
Either as simple chatbots or advanced AI systems with agile networking capabilities. Virtual agents and chatbots have become disruptors that are aimed to simulate human behavior for website visitors who engage in interaction with virtual assistants or chatbots.

These state of the art support channels can guarantee you with better and enhanced support solutions, while at the same time enhance the customer experience.


The popularity of chatbots reflected in how it has been presenting itself to consumers, albeit unconsciously because most consumers are not aware that these are AI-powered tools that are programmed to interact with customers.

As of this year, only 15% of Americans believe they have encountered a chatbot when interacting with a company during the last 12 months.

Speech Recognition
This AI-driven platform can transcribe and translate speech into a computer-language format for use by computer applications. These platforms are commonly used by interactive voice response (IVR) systems and mobile apps/software.

According to Statista, growth revenues for speech recognition technologies is valued at $380.9 million and is expected to increase exponentially to $1.5 billion by 2024.

Natural Language Generation
This is one of today’s cutting-edge customer service applications that generates text from computer data. It is commonly associated with summarizing business intelligence reports and report generation processes.

Studies have shown that NLG has accelerated content marketing with revenue growth of 14.4% CAGR.

According to Gartner, it is estimated that NLG is expected to become a standard feature in 90% of current business intelligence platforms and IT solution options.

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IT image

The Solution


The Open 1-to-1 solution includes all the technical and service pieces necessary for a successful 1-to-1 deployment. The solution is divided into four major components:


Open 1-to-1 is not beholden to any hardware manufacturer, and can be used with any laptop or netbook product. Schools may choose to purchase their netbooks directly from the manufacturer, or participate in buying groups (Open 1-to-1 is working with several) to secure better pricing. Open 1-to-1 will make recommendations for which netbook or laptop schools should choose based on consideration for price, warranty, and capability.

Currently retail pricing for netbooks starts at around $200 and goes up, depending on brand, OS, and battery life. Until manufacturers have made actual bids, its impossible to know the exact cost of a netbook 1-to-1 deployment, but it is reasonable to say that it will be between 1/4 and 1/3 of a traditional laptop deployment. More details on netbook pricing soon!

Operating System and End User Software

A customized Ubuntu based operating system will be maintained and provided by Open 1-to-1. The image will be preloaded with various open source programs, including a full suite of office applications, graphics and video editing, camera/webcam, email client, and an assortment of educational programs. Instructions, tools, and support will be provided for deploying the Ubuntu image.


Open 1-to-1 is assembling a series of infrastructure and management components that will make your netbook deployment easy and practical.

Imaging Server

A customized imaging server solution will be provided for network imaging netbooks with the Ubuntu OS. This will most likely be a Clonezilla server image, or similar open source solution, and will support PXE/CD/USB imaging of netbooks.

Wireless Networks

As with the hardware for a 1:1 deployment, wireless infrastructure is not a one size fits all approach. We will be collecting and offering best practices for creating and maintaining a wireless infrastructure for supporting a 1:1 computing environment (probably even a 1:many as more and more devices get wireless connectivity).

One solution that you may find compatible with an Open 1to1 solution would be the open source mesh networking solution located at[1] The devices are relatively inexpensive ($29-49 each as of this writing) and provide many features that schools may find useful such as:

  • bandwidth monitoring (even on a per user basis)
  • self healing mesh network
  • bandwidth throttling
  • custom welcome splash pages can be added
  • RSS feeds can be displayed in users browsers (think of things like upcoming training, school events, lunch menus, you name it)
  • centralized web based control panel (you can either run your own controller locally or use the one at or both)
  • adding new devices is as simple as entering them in the web form and plugging them in, they configure themselves
  • add features you want to the dashboard tool, it is open source
  • customized shell scripts can be deployed to the devices through the web interface
  • email notification when units have problems
  • possibility of two SSIDs for running two separate networks
  • ability to stop network clients from communicating directly with each other, reducing broadcast traffic and protecting users from other users on teh network
  • whitelisting and blacklisting capabilities by MAC address

At we are investigating the possibility of creating a specialized dashboard for schools to use when configuring and administrating the devices.

Please stay tuned for more information.

Student Data Access

A web based solution for uploading student documents/data to a local or online server is being put together. is also investigating backup solutions that can be deployed locally or remotely depending on the schools preferences.

Remote Backup Solutions being investigated:

  • Ubuntu One[2]
  • Mozy[3]

Technical Services and Support


Open 1-to-1 will offer community forum support so that users can exchange advice and solutions with each other. The Open 1-to-1 technical team will also address issues on the forums as the come up. Workshops and conferences will also serve as opportunities for members to work with each other and explore solutions.


Open 1-to-1 will be providing a list of commercial resources for paid support and additional training, if it is so desired. This support network will consist of local consultants, other school IT people, and traditional service companies. There will be plenty of different options to get commercial support for members that want it. This open support network also introduces the potential for even more specialized services for member schools.

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